Studio Natalie understands the need to be customer centric. They stand by their product quality. Terms of sale differ for both retailers/wholesalers and individual consumers as seen below:
Individual Consumer Terms of Sale
Exchanges and store credits are offered within 30 days of the ship date. All products must not be damaged or worn and returned with all of the original packaging in order to receive an exchange or store credit. Shipping costs are non-refundable. Studio Natalie offers a lifetime limited manufacturers warranty for all its jewelry, which includes manufacturers defects. The lifetime limited manufacturers warranty does not cover wear or tear of items, including cracking of glass, chain breakage or tarnish due to lack of care. If an item has been repaired or altered in any way by an outside source, Studio Natalie has the right to refuse repairs. Customers are responsible for the shipping of all returns and repairs. For security, Studio Natalie recommends shipping packages with a carrier that can provide a tracking number. If you are shipping a product for an exchange or repair, note that packages arriving that require customs payment are not accepted. Depending on the customer’s location, the time it may take for exchanged or repaired items to arrive will vary. Studio Natalie is not responsible for items damaged or lost in transit.
Wholesaler Terms of Sale
All sales made by Studio Natalie to you (“Retailer”) are governed by these Terms and Conditions of Sale unless otherwise indicated by Studio Natalie in writing. Studio Natalie reserves the right to amend or modify these Terms and Conditions of sale at any time at its sole discretion. The failure of Studio Natalie to exercise or enforce any right or provision of these terms and conditions of sale shall not constitute a waiver of such right or provision. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these terms and conditions of sale must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles in these terms and conditions of sale are for convenience only and have no legal or contractual effect. These Terms and Conditions of Sale as set forth in this document supersede the terms and conditions of Retailer’s purchase order(s) and will govern all transactions between Retailer and Studio Natalie. These Terms and Conditions of Sale also apply to all future transactions unless modified in writing signed by Studio Natalie and Retailer.
Minimum Order Requirements
Studio Natalie offers a variety of different products in 12 collections. There are no individual product minimums, but retailers must purchase at least 15 products on their first order to be eligible for wholesale prices. Wholesalers may reorder any amount afterwards for restocks.
Manufacturer’s Suggested Retail Price (MSRP)
Products purchased from Studio Natalie shall only be sold at the manufacturer’s suggested retail price (MSRP). In the event the Retailer chooses to place the products for sale at a discount, the Retailer shall not discount the products more than 25% below MSRP. Permission for special sale events beyond the 25% discount by the retailer must be requested in writing to Studio Natalie Inc.
Pricing & Products
Prices and products are subject to change without notice. All merchandise will be shipped/delivered at the prices in effect at the time of order. Studio Natalie reserves the right, at its sole discretion, to change packaging and included documentation.
Placing an Order
Studio Natalie accepts orders online, via email and by phone.
Online orders must be paid 100% upfront with the benefit of guaranteed priority production, and are best for rush orders. Shipping may be charged dependent on the terms agree upon by both parties. Online purchases can be made via Paypal, Mastercard, or Visa.
Phone, email, and in-person orders can be paid for with a credit card, cheque or e-transfer. An invoice will be sent to the email provided. You are required to pay 25% of the order upfront, with the other 75% upon shipment of the order. Please contact us at firstname.lastname@example.org or 1 (709) 222-9332.
Wholesaler emails are added to the Studio Natalie mailing list for the purpose of providing our wholesalers with information about changing prices, new products, specials and other news.
Studio Natalie requires pre-payment on first orders. Terms may be extended after the first order has been placed. COD is not accepted. Studio Natalie accepts credit card payments (preferred method) online via our website or over the phone. Retailers agree not to file a chargeback with their issuing bank and understand in doing so the Retailer gives Studio Natalie the right to take legal action to enforce these conditions. In the event Studio Natalie must seek legal action to enforce these conditions or collect a debt, defendant shall bear legal fees.
Delivery, Shipping & Lead Times
Lead time for first orders begins AFTER payment has been received. Future orders will ship per the lead time specified. Studio Natalie uses UPS Ground shipping unless you specify/request a quicker or different method of shipping. Lead times vary based on order size as all jewellery is custom made, some larger orders may take more time. Studio Natalie will inform you of your lead time after your order.
Shipping Errors & Returns
Order errors must be brought to Studio Natalie’s attention within ten (10) business days of receipt of shipment. We endeavor to protect your reputation, and ours; if you or your customer finds an issue within the first thirty (30) days, we will work with you to find a resolution. Studio Natalie shall not be liable for defects resulting from goods being stored or used where unsuitable environmental conditions prevail or which have been subject to abnormal degrees of temperature, humidity, light, strain or other treatment.
No products or goods purchased from or produced by Studio Natalie shall be resold by or through any online auction or online store (such as Ebay, Amazon or other similar sites) without the express, written authority of Studio Natalie Inc. If the Retailer is planning to sell products produced by Studio Natalie in an online marketplace/store, it must be owned or operated by the wholesaler themselves.
Any Retailer who wishes to distribute Studio Natalie products to any entity for resale must require their customer to strictly adhere to these same wholesale guidelines as set forth in these Terms & Conditions. Any wholesaler who does not enforce these guidelines with their own resale customers will be subject to termination of this agreement.
Retailer agrees that Studio Natalie makes no warranty, express or implied, as to the merchantability of Studio Natalie products. The Retailer also agrees that Studio Natalie is not liable for any misuse or misrepresentations of the goods by the Retailer or the final retail purchaser or consumer, and indemnifies Studio Natalie for any legal actions that emanate from such actions. Retailer and its customers assume all risk, responsibility and liability for use of Studio Natalie products.
Product Images, Copyrights and Brand Assets
Studio Natalie will make available images and brand assets that you might require for your print and online presence by request. Any imagery you provide yourself must be approved prior to use (please allow adequate lead-time for approval; one (1) week is recommended). All materials published on the Studio Natalie website, packaging and promotional materials (including but not limited to articles, photographs, images, illustrations, audio clips and video clips) are protected by copyrights which are owned and controlled by Studio Natalie or the party credited as the provider of the material. The entire contents of these documents are also copyrighted as a collective work under the Canadian copyright laws, and the selection, coordination, arrangement and enhancement of such content are protected by copyright. No material from this website or any website owned, operated, licensed, or controlled by Studio Natalie, product packaging, or other promotional documentation may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The retailer acknowledges that they do not acquire any ownership rights by downloading, printing or reproducing and copyrighted material. The use of any such material on any other website or networked computer environment is prohibited. All trademarks, service marks, and trade names are proprietary to Studio Natalie or the other designated owner of a posted mark. Retailer agrees not allege to consumers that they, nor their appointees manufactured these products.
Wholesale prices and price lists of Studio Natalie Inc. products are confidential, and for the use of the Retailers only. Publishing, revealing or disseminating the wholesale pricing of Studio Natalie product line outside of the business of the Retailer is strictly forbidden without prior written consent from Studio Natalie. Failure to preserve the confidentiality of Studio Natalie in its wholesale pricing will result in the immediate and permanent termination of wholesale status of the Retailer. All products and designs are the property and copyright of Studio Natalie and are confidential. At no time now or in the future can a Retailer attempt to recreate and/or produce any Studio Natalie’s products with similar materials, styles or by a similar name. Studio Natalie reserves the right to seek compensation for any loss or damages that would result from any breach of confidentiality.